Jadranka-yachting: reported complaints by category
Listed
How the reports on file about Jadranka-yachting break down by issue category, with the number of submissions in each and what consumers describe.
Complaints by category
Vessel condition and safety
2 reports in this category · 50% of all reports on file
Charterers report engine failures, non-functioning bilge pumps, defective navigation lights and incomplete or expired safety equipment. In several reports the vessel was handed over in this condition and the defects were confirmed at the base without being repaired.
— An engine cooling fault and a defective bilge pump were reported at handover. The yacht was released for departure unchanged and no technician arrived during the week.
— Two lifejackets were past their service date and the liferaft certificate had expired the previous year. The base confirmed this and told us to sail anyway.
Undisclosed fees
1 reports in this category · 25% of all reports on file
Reports describe compulsory payments raised at check-in — final cleaning, outboard engine, transit log surcharges — which were not shown in the booking confirmation.
— At check-in we were asked for a further 320 euro in cash for final cleaning and the outboard, both of which the booking confirmation listed as included.
Disputed damage charges
1 reports in this category · 25% of all reports on file
Deductions were made for components which, according to the reports, had failed through wear rather than through use by the charterer, including a gearbox and running rigging.
— A gearbox failure after four days was charged to us in full. The gearbox had been serviced two seasons earlier according to the base's own logbook.
What to do if this happened to you
Set a written deadline for repayment or correction, and keep a copy of everything you send.
Where you paid by credit card, ask your bank about a chargeback within the applicable time limit.
Contact the consumer protection authority in the country of the charter, and your national European Consumer Centre.
Submit your report to this register so that the pattern remains documented.
This company may submit a statement or a correction at any time. We publish it in full next to this entry. Requests can be sent to the contact address in the footer.