Multiple independent consumer reports on file.
Consumers who chartered sailing yachts through Angelina Yacht Charter in Split report that security deposits were withheld after return, that damage was invoiced which had not been recorded in the handover protocol, and that written requests for an itemised statement went unanswered.
Reports describe deposits of between 1,500 and 3,000 euro retained in full or in part after the vessel was returned. In several cases the amount was announced verbally at the base and no written breakdown followed, despite requests by email.
Charges for hull scratches, damaged fenders and worn sails were raised at the end of the charter. Charterers state that the corresponding items were either already noted as pre-existing or absent from the handover protocol entirely.
Several reports concern clauses invoked only after the charter — a handling fee for damage assessment and an obligation to accept the base's own repair estimate — which the charterers say were not part of the contract they signed.
Excerpts are shortened and anonymised. They reproduce what consumers reported and are not statements of established fact.
“We returned the yacht with the base skipper on board and no damage was noted. Three weeks later 1,850 euro of our deposit had not been refunded and we still have no itemised list.”
“The scratch on the starboard side was in our photos from the day of handover. It was still charged to us.”
“Every email was answered with the same sentence: the matter is with the technical department. After four months there was no further reply.”
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