Angelina Yacht Charter: reported complaints by category
Listed
How the reports on file about Angelina Yacht Charter break down by issue category, with the number of submissions in each and what consumers describe.
Complaints by category
Security deposit withheld
2 reports in this category · 40% of all reports on file
Reports describe deposits of between 1,500 and 3,000 euro retained in full or in part after the vessel was returned. In several cases the amount was announced verbally at the base and no written breakdown followed, despite requests by email.
— Deposit of 1,850 euro not refunded four weeks after return. No itemised statement received despite three written requests; the return protocol recorded no damage.
— The deduction was announced verbally at the base and nothing followed in writing. Every email received the same reply: the matter is with the technical department.
Disputed damage charges
2 reports in this category · 40% of all reports on file
Charges for hull scratches, damaged fenders and worn sails were raised at the end of the charter. Charterers state that the corresponding items were either already noted as pre-existing or absent from the handover protocol entirely.
— Charged for a hull scratch on the starboard side that is visible in our own photographs taken on the day of handover, with the base representative present.
— Worn sails and two damaged fenders were charged to us at the end of the week. Neither item was recorded as new damage in the return protocol.
Contract and terms
1 reports in this category · 20% of all reports on file
Several reports concern clauses invoked only after the charter — a handling fee for damage assessment and an obligation to accept the base's own repair estimate — which the charterers say were not part of the contract they signed.
— A handling fee for damage assessment was deducted from the deposit. The clause was never shown to us and does not appear in the contract we signed.
What to do if this happened to you
Set a written deadline for repayment or correction, and keep a copy of everything you send.
Where you paid by credit card, ask your bank about a chargeback within the applicable time limit.
Contact the consumer protection authority in the country of the charter, and your national European Consumer Centre.
Submit your report to this register so that the pattern remains documented.
This company may submit a statement or a correction at any time. We publish it in full next to this entry. Requests can be sent to the contact address in the footer.