“The booking was cancelled by the agency eleven days before departure. The refund was confirmed by email and has still not arrived after nine weeks.”
Marenauta: consumer reports and reviews
Under reviewDated submissions from charterers who booked with Marenauta, in reverse chronological order. Excerpts are shortened and anonymised, and describe what consumers reported rather than established fact.
6 reports on file
Consumer reports
Reported: Base: Booking for Croatian baseAmount in dispute: 3,100 EURCancellation and refunds Reported: Base: Booking for Croatian baseAmount in dispute: Not statedCancellation and refunds “Nine days before departure we were told our yacht was unavailable and were offered a boat two metres shorter for the same price, with no price adjustment.”
Reported: Base: Booking for Croatian baseAmount in dispute: 480 EURUndisclosed fees “The refund arrived after eleven weeks and was 480 euro short. The shortfall was described as a non-refundable service fee, although we did not cancel.”
Reported: Base: Booking for Croatian baseAmount in dispute: Not statedContract and terms “The platform said the local operator was responsible and the operator said the platform was. Neither ever sent a written answer identifying our counterparty.”
Anonymised report excerpts
Excerpts are shortened and anonymised. They reproduce what consumers reported and are not statements of established fact.